Usacomplaints.com » Traveling & Tourism » Complaint / Review: AOL Travelers Advantage, Trilegiant Corporation - Trilegiant Corporation Charged my Credit Card 7 months after I cancelled the membership: I never did get my $40 gas card. #567353

Complaint / Review
AOL Travelers Advantage, Trilegiant Corporation
Trilegiant Corporation Charged my Credit Card 7 months after I cancelled the membership: I never did get my $40 gas card

In June I wanted to rent a car I get on the internet and found an agency that booked car rentals, so I called. They booked me a car at Budget and offered me a membership for $1.00 trial. They were to send a packet out outlining all the travel discounts, plus a $40.00 gift card for gas. So I figured ok the most I have to loose is a $1.00 maybe $15.99 if I didn't cancel soon enough but I would still have $40.00 in free gas.

First when I went to pick up the car there was none available at Budget. They had my reservation but the booking agent did not call to see if there was any cars.

Second I never received my $40.00 gift card for gas.

Third I never did get a packet that outlined my membership.

In July I was charged the $1.00 fee for the first month trial. Still waiting for my packet in the mail hoping for my $40.00 gas card. It never showed.

In Aug my credit card was charged the $15.99 for the membership. At that time I called and cancelled and told them that I had never received my packet not did I receive the $40.00 gift card. They tried to talk me into keeping the membership for one more month and they would get my $40.00 gift card out in the mail. I told them no and to forget it, I could not afford another mistake.

Now in March they charged my credit card for Dec Jan Feb at $15.99 each month.

I called them on March 5th at 8:45 am to dispute the charges. At that time the gentleman on the other end confirmed my address that was not my address nor did they have the name right. So that explains why I did not get my packet or my $40.00 gas gift card.

I told him that I cancelled this back in Aug and he said that there was no record of this. But would cancel at this time. I asked for a refund of the 3 months that was charged to my card and he said he was not able to do that without my cancellation number from back in AUG. Who keeps a number around 7 months when they don't see a charge the next month on their credit card for something that they canceled?

The gentle man said that his name was Mike but when I called back in 5 minutes later the new gentleman told me there was not a que person working named Mike.

The new guys name was Frank (maybe) he told me I had to write a letter stating all this and fax it to their account representative for review.

I told him that this was crazy and I did not know if I could find the number he said there was nothing I could do Or they could do without that number.

I think this is a rip off!
They bait you in with a gas card then write your address down wrong so that you never get it then you call in to cancel they try to talk you into staying a member and assure you our card will get there asap. Then you cancel anyways (most people probably would not) then they wait a few months and charge 3 months at one time.
Then they state you have to come up with a cancellation number in order for them to refund your money.

I never received an e-mail or a phone call from them (this they did have correct) Nor did I ever get a packet or my $40.00 gas gift card.

What I did get is the following charges: July For $1.00, Aug for $15.99, Nothing for Sept Oct Nov Dec Jan Feb. Then in March I was charge on one statement for Dec Jan Feb at $15.99 for each month.


Offender: AOL Travelers Advantage, Trilegiant Corporation

Country: USA   State: Connecticut   City: Norwalk
Address: 100 Connecticut Ave
Phone: 8005481116

Category: Traveling & Tourism

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