I joined Timber Lodge RV Resort, Inc.in the spring of 2007. Their annual membership dues seems very reasonably priced, but a good price does not make up for "no customer service" and "poor record keeping practices".
I received a bill last spring to renew my membership. I sent in the required payment and have not received my new membership card yet. My membership expires 12/31. I have called repeatedly to speak to someone regarding this matter, but I am still waiting to receive a return call.
In all fairness though, I must admit that as a last resort, today I sent an email to [email protected] and they responded today with an answer to my email inquiry. I figured if they were responding to my email, there might be a slim chance they would answer their phone if I called again. No such luck, it seems their answering machine is just a screening device. I don't like answering machines and I think companies that use them to screen calls are not providing the customer service that is satisfactory. Their email indicated they had no record of having received my payment. It is possible, but it seems highly unlikely that my payment was lost in the mail. I will research my bank records and if I find they processed my check, I will file another complaint.
I trust they will respond to my not overly harsh evaluation of the service that I pay for. If they are going to be in the customer service business and expect to be paid for it, they MUST PROVIDE CUSTOMER SERVICE. If they are short handed and need help, I will volunteer for free for a thirty day trial period. If at the end of the 30 days they see that I can provide a much needed customer contact that is available 24 hours a day, 365 days a year, my salary requirements are reasonable and negotiable. My qualifications are outstanding and I don't need this job, because I am currently employed.
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