After many phone calls and not one single live customer service representative or return phone call, I tried sending an email. I tried repeatedly to get the Admin. At Timber Lodge RV Resort to answer my inquiries regarding my membership and the pending expiration of 12/31 in vain. I disputed Admin. Contention that I had not paid my membership dues. I remember very well sending my check to them, paying for the upcoming 2010 season during the month of June. I had just gone into the Riverside, UT, US Post Office. I had just moved to the community and I was at the post office getting my new mail box and sending off three bills. One of those bills was to Timberline Lodge RV Resort. I realize it sometimes happens that mail gets lost in transit, but it is usually very seldom. I will check my canceled checks and if I find Timberline Lodge RV Resort never processed my check, I will send a new Cashier's Check by registered mail with a return receipt requested.
After wasting 4 hours emailing each other, Admin at Timber Lodge closed off our communications for the evening with a refusal to have any further communications with me, because they had turned over my account to Monterey Collections for legal action and Admin claimed their contract with the collection agency prohibited any communication with me whatsoever. After 4 hours of never answering my questions and wasting my time and theirs, that was Admin. Way of terminating any further contact. If that was really the case, why didn't Admin. Defer me to the collection agency at 2:00 PM instead of 6:00PM? I repeatedly gave my phone number to them and pleaded that they would call me, but Admin continued sending emails to me and never called me. I think Admin. Is either very shy of has laryngitis. Why else would we spend 4 hours sending emails back and forth, instead of answering one incoming phone call that would have only taken 3 to 5 minutes to answer my questions.
Such bazar behavior raises the hair on the back of my neck and confirms my suspicion that Timber Lodge RV Resort has very poor customer service and poor bookkeeping pracitices. I'm a member now and that is how I am treated. Before I joined in the sales dept. Was very convincing that I would have a wonderful experience as a member of their organization. Since I have joined I have called a numerous times, but always with the same out come. The answering machine!!! And never a return call. What is the point of having a phone if you don't use it?
In conclusion, if you want any communication with Timber Lodge RV Resort and are a member, you can contact them at [email protected]. Keep the email to just one question and keep it simple. Admin will answer your email and maybe even your question. Admin answered my emails, but never got around to answering even one of my questions and now I have been forbidden having any further communications with the Admin. Why would anyone with common sense subject themselves to such treatment? I am just an idiot and I admit it, otherwise why try to resolve this mess!!!
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