DO NOT get sucked in by this ridiculous company! They have had my deposit for almost one year and I'm going through HELL to get it back. They purposely don't put a phone number on ANY of their correspondence. Once you find the phone number on the website, it of course isn't the correct department and you must go through several more long distance phone numbers, all of which request you to leave a message which is NEVER returned.
Once we finally decided to go on our "free" vacation, this company requested a non refundable $100 security deposit. We selected a date for our vacation that met their horrendous requirements, e.G., not 7 days before a holiday, not during the summer, blah, blah, blah.
Within a few days, they responded via letter that said that date was not available, and THEY picked the date we could go, not acceptable to us, so we asked for a refund and 10 weeks later. I was told that they had checks stolen so they had to freeze their business accounts, and they could not issue refunds. I doubt very much this is true. I sent them a detailed letter of my frustrations and they never responded.
Disgusted in Wisconsin
Jane
Fredonia, Wisconsin
U.S.A.
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