My mom and I were at a concert in Hershey, PA in March and there were people outside the venue having concert-goers fill out a form to enter a drawing for 10 free LiveNation tickets. A few weeks later I got a call from Sundace Vacations saying I didn't win the tickets but that I would get a free cruise if I sit through a presentation.
So, my mom and I sat through the presentation and of course were impressed by the high pressure sales tactics that they used. First, we were told we could buy 30 weeks of vacations for $15,000, or $12,000 if I signed on that night. We were also told that if we didn't agree to it that night that should we want it in the future we would have to come back and pay $15,000 up from with no financing options. Being a mother of two, a college student, and just coming off a year long battle with cancer, of course I said no that I couldn't afford it. They then came back with counteroffers and we finally said ok to a 10 vacation package deal for $4,000, or $499 a vacation.
This was all offered and only guaranteed if I signed up with them that night. I was not able to go home and talk it over with my husband, or do some research on the company; if I wanted the deal, I had to sign on the dotten line that very night. Once I was home for a couple of days I did do some research on them and found many, many compalints about their services. That people did not receive what they were promised and that other who did use their services said their condos were dirty and they were forced to pay extra fees for their vacations that they were not aware they would have to pay when they signed up for this.
Once I got home that night, I registered for my free cruise and was told on the website that I would receive information on where to send my deposit and port tax fees for it in a couple of weeks. It is now 3 months later and I still have not received anything about this 'free' cruise I was supposed to get.
Once I had a few days to actually sit down and read the 10 page contract I saw that it would cost and extra $30/night during peak season to stay at their resorts. Once I did the math and figured in all the extra fees that would have to be paid, it came out to over $1,000 a week! Far from the $499 that was promised to me.
Sundance also offer something called an excess inventory where unbooked condos can be booked for $198 for the week. I wanted to book one for the end of August for my husband and I and then I saw in my contract that because I signed on with them in the month of May, I was not entitled to book any vacations until after September 1st! How can they take my deposit ($900) and three monthly payments from me and deny me the right to book?
I called their headquarters to cancel my contract out of pure disgust with their company and was told it was impossable to cancel my contract because I had a loan balance with them. Doesn't this company want to satisfy its customers? Or will it continue to dupe innocent people and take their money for the rotten service they provide?
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