Usacomplaints.com » Traveling & Tourism » Complaint / Review: Oak Creek Terrace Resort - Refused to refund our prepaid night after the electric went out. #493293

Complaint / Review
Oak Creek Terrace Resort
Refused to refund our prepaid night after the electric went out

We prepaid at this resort in August for a 2 night stay. We rented a king jr suite.
Our room had a mini kitchenette, fireplace, jacizzi and patio. We came with 2 small dogs and alot of food that needed to be kept cold in the supplied refrigerator. Before a 24 hour period had ended the resort lost their electric.
We contacted the office and asked for a refund or a raincheck. They replied saying it's out of their control and there wasn't anything they could do?
We had no choice but to pack up and leave. Our dogs MINI MUFFIN & MILO
7 & 9 pounds DO NOT like 103 degree WEATHER.
We felt like we bought a car but didn't get our tires.


Offender: Oak Creek Terrace Resort

Country: USA   State: Arizona   City: Sedona
Address: 4548 North State89A
Phone: 9282823562

Category: Traveling & Tourism

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