This company works with Shell Vacations. They have booths at art and wine festivals and they call you over with an offer of a free trip to Hawaii.
My friend and I signed up to attend their presentation in Napa, which took 2 hours each way to get to.in return for sitting through the presentation, we were promised each a trip for two to Hawaii.
I got my information, gave 3 alternate dates 3 weeks apart in July and August, leaving on Tuesday and arriving back home on a Thursday, paid the $100 deposit, and sent everything in. (I had been hoping to upgrade the T-Th schedule for a reasonable price.)
After several tries to get through to a live human, I was quoted additional nights for Oahu at approximately $350 per night. The Maui upgrade was about $500 per night. Knowing that I could book a room on my own for much cheaper, I said just give me the 2-night deal.
There was no contact after that. I was told that I needed to call them to confirm my dates. After several tries, waiting on hold, and unreturned emails, I finally got through and was told those dates weren't available. They said they set me up with the August 4-6 date.
Around July 25, I realized I still hadn't received plane tickets or any information so I called again, waited on hold, then emailed that I want a response or I would report them to complaint and the BBB. Someone emailed me to contact them which I did. That person told me those dates weren't available, would I like to choose some more? I said I just want my $100 back.
They did send me my money back in a timely manner, and they don't owe me anything. I'm filing this report because I just wanted people to know not to deal with this company.
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