Complaint / Review
Cheaptickets.com
(orbitz Company) Deceptive, illegal practices

After making a flight reservation with cheaptickets.com I had to cancel it due to an emergency situation. The fare amount was already charged to my check card. When I called them I was expecting a cancellation fee of some sort. The lady on the phone said to me $200 dollars was the cancellation fee and the rest will be refunded to my account. I agreed and asked for a confirmation e-mail to be sent to me. The e-mail was from their refund department and it was telling me the refunded amount of $414.00 would appear in my account in 1 to 2 billing cycles. They are basically holding my money even though they are charging me for the cancellation. This is their e-mail:
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Subject
Your refund request

Discussion Thread
Response (Pintu Lal) 06/11 06:39 PM
Dear CheapTickets traveler,

We wanted to let you know that your refund of $414.1 has been processed. This refund will appear in your account within 1 to 2 billing cycles.

Thanks for traveling with CheapTickets.

Sincerely,

CheapTickets Refund Team