Hi,
I've had the toughest customer service encounter using the makemytrip. I really am so much frustated using the method customer service discussions and answers your question.
I needed to reschedule my parents seats due to medical crisis that was reserved for 29th August (PNR No. - yqc4fa). I called-up recently (5th July) and spoke to "Ruchika". After speaking for an hour or so on telephone she explained the reschedule fee is 300$ as well as the airfare distinction. I expected her to guide it for 14th of september since on makemytrip site I really could begin to see the airfare was $726 per-ticket (means the airfare distinction could be $4). She explained the airfare distinction on her behalf program is 100$. I don't realize why two interfaces of the exact same program is providing this type of huge difference. She described it in my experience that occasionally airlines place additional costs for the reschedule. I expected her whats the termination cost? She responded after "10 moments" and looking into the machine that its just like reschule fee that will be $300. I stated simply go right ahead and stop my seats and that I may guide it again from your own site. It had been keeping me 200$, is sensible?
She said if she may contact me back after performing all of the procedures and verify it. I mentioned I'm good with that.
Used to do not receive any calls from makemytrip for just one evening. After looking into the web site again I came across that airfare was elevated for 14th of July. Despite the fact that I really could observe for 15th of September its displaying 724$ (airfare differnce of $2 from my authentic cost).
I called-up again today (6th of July) and that I spoke to "Sapna". After again going right through the exact same procedure and an hour or so extended phone, she explained the airfare distinction is $60, why? In your site its showing 10 various routes with airfare distinction of $2??? She explained that she's providing me the confirmed chairs and on the site you never understand if its established, strange is not it???
I expected "Sapna" to simply stop my seats (I needed to prevent all of this dialogue) and that I may guide it through site. She explained that termination costs are $375??? Why "Ruchika" explained its $300 and that I questioned her exactly the same. She stated "oh its Ruchika, I would like to keep in touch with her" and after speaking with her she stated "in error she cited $300 for you"? ERROR after examining the machine and after an hour or so long waiting on-call?
I expected "Sapna" easily may keep in touch with any boss or Supervisor since I'm not obtaining the solution. She stated that nobody is there and they'll come at 10:30 AM (at this time it ought to be 7:30 AM). Therefore all of the brokers function with no exceptional within the organization? After I requested she offered me the titles of her Supervisor "Gaurav Kamboj" and "Deepthi Khare".
Without any additional options I approached the net talk easily could possibly get some solutions there. I spoke to "Rishabh Bhardwaj". After detailing him anything he described he may link my talk with the involved office. He related me to "Sapna" again, exactly what a chance??? I'm speachless! I expected her easily could possibly get the telephone number or mail identification? She didn't respond back again to me. THERE'S NO ANSWER ON THE INTERNET CHAT FOR 20 minutes!"Are you there Sapna" and also the solution is "yes", but where are my solutions?
I really donot understand what must I do and where must I contact. If this is actually the customer service support I'm certain makemytrip may slip really poorly in future. Within this era of so much opposition you're creating so much inconvience for that client and waste of time. There's no solutions and everyone is estimating another cost, and also the greatest component is there's no synchronization in your program? And that you don't get your solutions whatsoever.
I'm truly scared Easily wish to accomplish business with makemytrip again! I've been a person since lengthy but I really don't wish to undergo makemytrip customer service whatsoever.
Would you please enable me out in reschedule? Or please help me speaking with anybody accountable and who understands the procedure! Please somebody reply why there's therefore much cash distinction within the makemytrip site and customer service program? Does they draw air travel from distinction assets?
When there is anyone listening please contact me on my telephone 858-603-4494, or please respond back again to this mail. I'll truly be thankful.
I'm also sending the log of the talk I received about the mail. I desire if it might show just how much I'd to hold back to get a response.
Thanks,
Nish
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