We had booked a company trip for our executive and management team to fly to Mexico for a 4 day gathering. Due to the Swine flu outbreak we have decided to cancel our trip to Mexico but, UNITED AIRLINES will not refund us! The flight for two of our staff has been canceled out of Washington. But, for the rest of us our flights are not canceled and therefore, they will not refund us our money. We have spoken to two supervisors at the call center which were both very rude. They would speak over you and raise their voice and argue with you... It was an interesting experience being a business owner myself. They only thing they are willing to do is to offer us a future credit or we can book for a different destination. But guess what, they have no availability for to any other destination and their fair rates are much higher because, the booking in advance fee does not apply. We asked if they could at least waive that since it is not our fault and that we can only travel on those dates since it is a company event. Of course they said NO...
I know other consumers are being effected by this and maybe UNITED AIRWAYS has a class action on their hands.
One of the Supervisors actually said that they can not refund because then the UNITED AIRWAYS would lose money! How funny is that!
They would not let you escalade to any other person and they had no other solutions... Every single destination that they check was either fully booked or did not have availability for 20 people. What are we suppose to do??? We asked for the refund so we can book with a different airline... They would not even let us book with their partners.
Have you been scammed by United Airlines?
Unhappy
Vancouver, British Columbia
Canada
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