My wife and I have been sailg RCCL for a number fo years now and we are part of the Crown & Anchor Society. We made Diamond level September last year and we sailed as Diamond for the first time in February. One of the benefits of a Diamond and up was the use of the concierge lounge where you could get away from the rest of the sip for a bit, play a game fo cards, read a boook etc... Every evening from 5:00 P.M. To 8:30 P.M. They had cockatails for these return guests.
I found out yesterday they have decided to no longer allow Diamonds level people anymore but Diamons plus and Suite guests still get the benefit.
It's the fact that they changed the rules in the middle of the game.
You establish a Loyalty program and set specific goals. Many guests reached those goals only to have them taken away after the goal was reached. RCCL could completely restore the benefits at this point but that would not change the fact that they treated a large number of their most loyal guests with disrespect.
It's a matter of trust and respect.
Are they having money trouble? No other reason to treat customers this way!
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