On January 4, I visited passport123.com and began entering information for an expedited passport for my girlfriend. I was given an order number but never completed the purchase (and even received an email message from the company stating that the purchase was incomplete). Given that the purchase was not complete, I wasn't worried when our travel plans changed and no longer necessitated expidited passports. When our February bank statement arrived I was shocked to find that passport123 had withdrawn $109.00 from the account (even though the purchase was never completed, per their own email). I immediately sent the company an email describing the situation. I told them that I wanted my money refunded since it was obvious that the purchase was never completed and their company did not perform any services. No response. I then left several messages on the company's voicemail. Again, no response. A few days later a rude company representative called when I was at work and spoke with my girlfriend. He harassed her and said that since we didn't immediately report their error we would not have our money refunded! This is a terrible company. Avoid at all costs!
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