Listen,
I too signed up for this Vacation last week and had second thoughts just moments after I did it. I checked with the better business bureau as well as this website and made a decision to call back and ask for a refund.
I spoke with several people last week who either didn't know what to say or do, or put me on hold and never returned. I too got frustrated. I decided to make one last try this morning before I decided to call my credit card company. First of all, I decided to call and be firm yet polite.
I listened carefully to everyone's name as they answered the phone and wrote it down. Times as well. I wrote down key things that they told me. When I spoke to Joan today I was able to tell her the names of everyone that I spoke to last week. What they said to me, how long I was on hold, when the line went dead, who told me to call back in an hour.
Joan did try to convince me to go on with the trip however she was very polite and realized that I would not be changing my mind. She told me and I do believe that I will be receiving a credit to my credit card in 7 - 10 days.
My advice is keep strict documentation of names, times and what you were told and be firm. If they see that you are organized and detailed they will probably not give you as hard of a time than if you are quiet and passive. You can get your money back!!!
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