Our boy bought an air travel ticket through Expedia for me personally in March to ensure that I really could come to determine him scholar from University. The college was planned for July exactly the same year and also the solution was to become my mom's time present.
However and unfortunately, my boy died abruptly in May. A couple of days after he died, I named Expedia to stop the journey and was informed that I'd most surely get a reimbursement for this solution, since I have might no further be joining a in Colorado. It had been in a regular way, over 4 months prior to the planned trip.
I had been advised to deliver them a professional notice plus a death certification and also the reimbursement could appear quickly. I obtained a death certification from Colorado in September which evening delivered it to Expedia along side my relevant figures they'd designated for the situation. I never heard back from their website.
Ever since then, I've delivered numerous characters, created several telephone named, many emails, each time I had been informed that it had been 'pending' and that I might obtain payment no later than 6 months. It's now been almost 9 weeks.
After I call, they set me on-hold after which remove me. They WOn't return the cash or provide me a voucher for potential journey. Once I had been actually informed they might credit my boy's charge card. Unusual, because he's dead today and doesn't possess a charge card anymore, which means this is completely inappropriate in my experience. I can't appear to get any quality within this issue. I'm heart broken in the lack of my 22 yr-old boy, but this event is which makes it worse, they're benefiting from a death due to their own pockets. Any aid or info could be greatly appreciated. Thanks.
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