I received a call from Universal Fun Pass on the 12th January. The lady I spoke to told me that it was a wonderful day and that I was one of the lucky 3% to have been selected for a fantastic offer, she then asked where I would most like to go on holiday. I replied Florida and she said that was fantastic and spoke extremely quickly about how I should be eligible for a holiday in Florida and that she just need to confirm a few things, one being my martial status, to confirm I owned my own property, I earned over 20k and finally that I had a VISA card which started with and she then recited the first 4 digits of my credit card. She then proceeded to tell me that I was really lucky as it seemed that I was going to qualify for this fantastic holiday and she kept saying that all she is asking is that should send her a postcard to say how much I enjoyed my holiday, she then said something that I didn't catch and put me through to someone else.
This lady asked for my credit card details and I informed her that I did not want to give her these as I never purchase anything with out knowing and seeing what I was getting, she informed me that this was a great offer, to which I replied that I still wanted to make sure I was happy with it before committing my self. The sales lady (con artist) then said that she first had to confirm that I was indeed eligible for this holiday and just needed my card details to confirm this. I stupidly gave her my credit card details and she said that she was happy to confirm that I was authorised for this offer, this made me feel nervous, she then proceeded to say that I would receive a confirmation email to confirm this and she also gave me a website to visit.
As soon as I got of the phone I contacted my credit card company and asked if any money had been requested from my account, and they confirmed that a transaction for 550.99 was due to be taken from my account. I have disputed this with my credit card, and when I received the email the following day I emailed them back to complain, I have also phoned and left messages to no avail!
When I checked the documents they sent the holiday was for accommodation only and I would still be liable for the accommodation tax. The company do not make you aware of the most important fact that this package is NON-REFUNDABLE! Worse still a 90-minute tour of premier resorts is required at each destination!
Please warn all your friends and family as I do not want anyone else making the same stupid mistake I did. If anyone has been duped then please make sure the dispute it ASAP with your credit card company. I have also logged a complaint with BBB, who have received complaints about this company the link is http://atlanta. BBB.org
Below is the terms and conditions for this dishonest company which you receive by email.
Universal Fun Pass Disclosure of TERMS AND CONDITIONS For participation in our Annual Florida / Bahamas Vacation offer.
Terms and Conditions:
1. This vacation entitles the registrant to the following accommodations:
5 days and 4 nights of resort accommodations in Orlando Fl
4 days and 3 nights of hotel accommodations in Daytona Beach Fl.
4 days and 3nights of resort accommodations in Freeport Bahamas.
In addition to the accommodations, you'll also receive the following:
(2) 2 day star passes for Universal Studios or Islands of Adventure in Orlando, Fl.
A $500.00 Savings Booklet good towards meals and entertainment for Orlando & Daytona Beach, Fl.
2. This vacation is valid for up to 4 guests of which at least one guest must be at least 23 years of age and possess a major credit card.income qualifications may vary by location; however, each guest confirms and agrees that their annual combined income at time of purchase is between 40,000 to 50,000 or greater. Please contact customer service for further details.
3. Your vacation consists of all of the above-mentioned destinations for a total of 4 guests.
4. Additional room nights are available at a special discounted rate to vacation certificate holders only, please contact your personal travel coordinator for availability.
5. Reservations must be submitted at least 30 days in advance, 45-60 days advance notice is suggested for holidays and peak seasons.
6. Universal Fun Pass is not to be held responsible for any acts of nature and/or any other irregular circumstances beyond the control of Universal Fun Pass causing a vacation destination or request to become unavailable. Under such circumstances we will offer a substitute destination based on availability.
7. Your vacation voucher is valid only for your hotel accommodations. Normal incidentals such as transportation, food, beverages, taxes, gratuities, port, docking and service charges are not included. Hotel taxes are not included in this package price and must be paid directly to your hotel.
8. This promotion is made available without restrictions pertaining to peak season travel with the requested advance notice of a minimum of 60 days. This promotional travel package is purchased on a non-refundable basis, if for some reason you can not travel within the first 12 months you may extend your vouchers annually until completed, or transfer destinations by contacting your travel coordinator at no charge.
9. All confirmed reservations are processed in writing or by contacting travel services. Every effort will be made to honor your travel request, with proper advance notice. This promotion is valid a year from the date issued unless otherwise extended.
10. A 90-minute tour of premier resorts is required at each destination. This will be scheduled at the Welcome Center at your time of Check-In. Couples must attend presentation together.
Brightkandle
Essex
United Kingdom
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