Everything I read about in your reports happened to me today. I allready didn't trust the guy (Paul) on the phone but I thought I could check it later on the web. And here I was on this site. I immdediately phoned my bank and everything is blocked so I'm a lucky one (I hope). I sent ASTAR an email where I explained everything and also sent them this website to look on. Within a quarter of an hour I got the following message back:
Thank you for contacting the Customer Service department. I will be your assigned customer service representative.
My name is: Lori Harding
My Employee ID is: 8398
I am sorry that you are not able to take advantage of the vacation package. Customer service will be happy to cancel your trips. For security purposes we do not cancel packages via e-mail. Thanks for contacting us. Please do not hesitate to contact us again if we can be of further assistance at 1-800-231-3760 or 770-352-0442.
After a while I got the confirmation:
1140 Hammond Drive A-1110, Atlanta, GA, 30328
OUR PHONE NUMBER IS: 1-800-231-3760
Thank you... For your purchase,
the customer information we have on file is:
name:...
Email:...
Customer id:...
You vacation itinerary will be mailed to:
...
You may reach us Monday - Friday 10:00 am to 6:00 PM EST. If you have trouble dialing the number please contact your operator and have them dial the number. Your confirmation will arrive within 14 business days.
You have authorized the following to billed to the provided credit card.
Date Credit Card Approval #
11/23 xxxx - xxxx - xxxx - 9HM441
Amount Billed: $898.00
You do understand that you have not won. This is not a contest, lottery or free drawing. You have purchased our APC-1/898 package. After providing your own transportation, you will receive:
7 Days, 6 Nights in Orlando, Fl.
4 Days, 3 Nights in Ft. Lauderdale, Fl.
5 Days, 4 Nights in Puerto Vallarta Mexico.
3 Days, 2 Nights Las Vegas, NV
2-2 Day Universal Theme Park tickets or a 7 Day rental car.
Optional:
2 Nights Round trip cruise aboard the Imperial Majesty's SS Oceanbreeze. All resort destination accommodations are provided at nationally recognized hotels such as The Radisson Hotel or other comparable properties. While in Florida you and (spouse/traveling companion) will be required to attend a tour about ownership at one of our timeshare resorts. It takes part of a morning or afternoon and it's fun and informative.
Your prepaid hotel package is just $898.00 (US Dollars) for 2 adults and 2 family members, which is due today. All taxes, room service charges and phone calls, will be payable upon checkout at each location.
If and when you choose to take your two-night cruise to the Bahamas, your meals as well as entertainment are all included when aboard ship. When you book your Bahamas Cruise segment a $249.00 (US Dollars) per person cruise fee will be required, based on double occupancy. This includes all port fees, and federal excise taxes.
You have 18 months to travel. You must re-confirm your travel dates 45 days before arrival. You may reschedule your reservation once without charge as long as the request is made at least 45 days prior to the date of your arrival. For special events, peak seasons and major holidays allow 60 days.
I sent them my email again and than I hope never to hear from them again.
Good luck to you all.
Joyce
sassenheim
Netherlands
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