I should have known the second I made my reservation. I thought I got a good deal on my rental car. I went to the sight that my reservation was from, and hotwire charge me $30 more than the site was charging. What service do they offer?
That is not my complaint. I had mde my reservation and agreed to the terms. I was to pick up a rental car on Jan 4th and return it on Jan 10th. We were taking my two and four year old girls to disney. On New Years Day, my 2 year old was hospitalized and we have been in the hospital ever since. I called to rearrange, NOT CANCEL, my car rental dates. As we are still in the hospital now, I was told that they would not refund my money.
I explained I did not need a refund, I would just have to change the dates. I could provide any documentation needed. All I got was I am sorry, we can't do anything. After speaking to several people, I got no where. I begged and pleaded that i would pay a little more once I knew the dates we can rearrange my vacation for, but they were unwilling to budge.
I find it hard to believe that a company this large can stay in business with the policy they have with this. I did not want to cancel, simply change the dates. I am now out over $300. If anyone has any suggestions, please let me know. I have contacted the car company and they are being very cooperative, but I still need to rent a car in a couple weeks when we get to Disney.
I have used many other travel websites, but HOTWIRE is just beyond belief. From overcharging people, to not helping change a reservation when you have your 2 year old baby girl in the ICU unit. I have never used any sites to complain abouta company in my life, but again, HOTWIRE, should be ashamed.
0 comments