There are many hidden fees. The room rate is higher than what you can get from the hotel. They charge extra fees but they don't show all the charges. They make it impossible to change date or cancel. They charge $50 PER PERSON if you want to cancel it within 14 days. This is unbelievable. The customer service does not help at all.
I feel they intentionally set up many tricks. Once you get in, no way is out. How could they do business like that? They don't think for their customers. I will never use their website again and recommend anyone not to use.
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