I showed up on the evening of 6/11/08 to check in and pick up my keys for the first night of the hotel stay. The "so called manager" bypassed me and took a phone call, even though I was waiting in the lobby right in front of him. He ignored me again and waited on a different customer that came in after me. When I approached him with this, he refused to check me in and give me the keys. He proceeded to tell me I was drunk and that he was going to charge my card for the full amount in spite of my reservations. NOTE: I pulled up a copy of my credit card statement when I returned home to Florida and it shows that the room was already charged (not being held) but already charged the day I booked it which was three days before my arrival at the Dockside. My sister (who I was visiting) was with me in the lobby and she said, "call the police". He called the police and the only thing they said I could do when they arrived was to contact my bank and try to get my money back. When I arrived home, I contacted my bank and they said I would have to contact them again. I did so and was informed I needed to write to their board of directors. I did so and never ever received an acknowledgement. They kept 3 days worth of my stay and I never even stayed there. I have never written a review before, and this is my first time. I am writing to let you know you should truly never go here. The man and this establishment is a money pit. Don't believe their website either. They're just about the only lodging IN Deltaville and they know it. It's a monopoly and a downright disgrace. They should be ashamed of themselve to say the least. T I'm in the process of going to the big 3 B's. Oh, AND BY THE WAY - I said to him "all I want is my money back." He said, that's what everyone wants. I said everyone? So this has been done before? You've kept people's money? He didn't answer me.
Pros: none, nadda, ziltch
Cons: EVERYTHING ABOUT IT (I never got to see the room and they kept my money for 3 nights which they previously charged BEFORE I got there
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