I fly at lot on United for business as a Mileage Plus Premier Executive. After 10,000 miles we receive up-grade coupons for first class.
Since UA started flying smaller, 2-class only planes, (cheaper for them) during my last eight flights I have been un-able to up-grade.
The paper coupons have an expiration date on them, hence once when they outdate you are SOL. What a way to shaft you BEST customers again.
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