I hope no one else goes through this. A couple of months ago, I was very low and stressed, I had been having trouble with children in my area and they had set alight to a fence right by my house and I had to call the fire brigade, thankfully they turned up just in time. When I went back into my house I felt very low then the phone rang and said I'd won a holiday and to press 9. At the time I was feeling low and stupidly thought oh great something good has happened so unfortunately I pressed 9 and I got put through to some American lady who said i'd won a 14 day holiday to Florida, she rambled on for ages and said I would only have to pay £549 for this holiday, to which I replied saying i'm very sorry but I don't have enough money so then I got put through to this guy apparently the head of the department who said they'd do me a deal for £249! And stupidly I went along with it but then I stopped and thought about it and asked if I could get out of it and they said know, you'll have to wait to receive your pack and put the phone down, but which time the transaction had gone through, they did assure me that to get a refund. As soon as they put the phone down I tried calling back and it just rang and rang and rang, I tried the next day and spoke to someone who was extremely rude to me and demanded to know why I wanted to cancel. They also said I would have to write in (to America so more money!!!) to get my refund. I wrote to my credit card company and they said they would look into it, about 3 weeks later I heard from my credit card company and they said they could not help me. I then called Tropical Grand Vacations again and she said you must write in, I did say to her I would have done but I sent emails asking for the address to send letter to and got no reply which was beyond frustrating!!! So I asked her again what address do I need to send the letter to? She replied with I don't know we've got offices all over the place. How are you supposed to write in to get a refund if you're not given an address??!!! I was very very upset and felt so stupid. I've never been spoken to the way they have spoken to me, I don't know how they sleep at night. I am trying to sort something out but I don't' think i'm going to get my money back so it's a hard lesson I've learnt. I would like to publicise what happened as much as possible so it never happens to anyone else. I don't understand how they are even an eligible business!
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