The company's sale representative rang me at home and explained to me what a seemed to be a fantastic holiday offer.
He took me through the process and then told me that he needed to confirm that I was a card holder. I told him that I was but he said he needed to varify it. I asked him if any money could be taken out of my account and he said 'No Mam not until a 30 day period is up and you have had chance to look over the documents we are going to send you' 'If you don't want the holiday just send the documents back before 30 days and no money will be taken from your account'. So I gave him my details.
When the documents came about 6 days later, I realised that the flights were not included like the sales representative had said, so I sent the package back the same day. I sent it recorded delivery so I knew they would get it. I still have the receipt.
A few days later I looked at my bank balance and they had taken 650 from my account anyway. I was furious as this left me overdrawn. I rang the company straight away when I realised they had taken it and a customer service advisor said she was sorry for the inconvenience and that she would cancel the holiday and I would receieve my refund 10-14 business days. This was on the 1st of July. She sent me a confirmation email which I have still got to confirm that she cancelled the holiday and that I would be getting my refund.
I waited 14 business days and still no refund. I have sent emails, letters to which I have had no reply. I have rang at least once a day and each time been passed about and ignored. One of the staff told me that they have done the same thing to a lot of people and I might get my money back and I might not.
How can a company lie and steal from a person like this. I am going to try and report it to the American Police as a theft and deception. I did not say they could ever take that money or that I wanted the holiday.
Amy
England
United Kingdom
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