Within my 1 night stay at the Ramada the power in my hotel went completely out. My 2 children and i stayed outside for 20 minutes before the maintenance guy finally returned handing me a key and telling me i had to move rooms. No i am sorry, let me help you with your bags, he simply walked away, i had to get all of our belongings in the dark, AND find my new room by myself with a 6 and a 8 year old. We get to the new room with was filthy hair clips on the bed, half drinking juice cups on the table. I decided to order a movie, keep in mind my 2 kids were in the bed. After pressing play an adult movie came onto the tv. I called downstairs they said we eill fix it. 10 minutes later i called back they said it was fixed I put on the movies again, but now it was half way through the adult movie and even more explicit. I called back and they told me they would fix it again, I told them to forget it and the lady gave me an attitude telling me I ordered a movie and they were already fixing it, to wait and it would be done soon. Needless to say their customer service was horrible! Not once did they say I am sorry for your inconvenience. When i called the manager she said she would look into it! Horrible.
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