Priceline.com makes money of consumers who need to cancel or change their "reservation". It is a profit that is greed, and bad-business.
I made my reservation online today at 3pm for the Double Tree, Asheville, NC.By 3:45 I was told by my boss that I would need to book that trip a little later, becuase we had an unexpected conference with our very important customer the following day. I called the 800# on Priceline (all three of them) only to be connected to an automated only system that would only confirm my reservation. I had to research this company myself, and get the corporate number myself, and demand to speak with a live person. After speaking with someone - they advised me that I would have to pay $177 for an "early cancelation fee" FOR A RESERVATION THAT I MADE 45 MINUTES EARLIER!
I advised the lady that I would not pay such a dumb fee, expecially since the hotel (Double Tree) would allow this advanced of a cancelation, and charge no fee directly with me. She advised me that the company, and hotel are under and agreement, and that I would have to pay this fee. I asked to speak with a supervisor, and she connected me with another (equally as non-helpful) lady who advised me the same things. I told the lady "Look - I booked this 45 minutes ago - I always stay with Double Tree, and they would allow this cancelation directly with NO FEE to the customer. Secondly, they have not even received the request yet. What am I paying your company for? I would just assume eat $177 than give it to you for nothing!". She read off (verbatim) the their policy AGAIN as though she had no personality, and was in fact, a robot. I asked to speak with her supervisor, and was told that any further questions would need to be presented in an email to their management department. She then refused to give me any emails, and directed me to the website to find it.
Priceline sucks. I am so sick, and tired of not being able to trust any company. It is so sad that business cannot be done with a "handshake" anymore, and greed, and poor customer-service is all you get.
I will never do any business with the company again. After further invesitgation on this company... I have determined why they are so adament on their cancelation policy...
Jeffery Boyd, President & CEO Priceline.com
Compensation
Salary
$545,833.00
Bonus
$0.00
Other Annual Compensation
$0.00
Long term incentive plan payouts
$0.00
Restricted stock awards
$2,623, 084.00
Security underlying options
$0.00
All other compensation
$7,212.00
Option awards $
$47,708.00
Non-equity incentive plan compensation
$1,350, 000.00
Change in pension value and nonqualified deferred compensation earnings
$0.00
Total Compensation
$4,573, 837.00
I am mearly a consumer complaining about a company - however, if I were a shareholder in this company - I would have concerns just in this alone. The company is clearly built on greed, which historically will only bring its failure. The CEO is making $4.6M a year, and something tells me he is more than satisfied with his companies "CANCELATION POLICY".
Do not do business with priceline.com
Thanks for your time.
Brucepalmer1
Greensboro, North Carolina
U.S.A.
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