We visited Royal Sunset VIP in Cancun on May 18. On May 19, We attended a high pressure sales presentation and finally gave in after 3 hours, signing a $ 4,000 vacation club membership (contract #28 9-4956). After two days, we realized that this was not a good deal and delivered a cancellation letter to their office as our contract stated that we had 5 days to cancel. They took our letter, but said we signed a waiver of the recission period and they would not refund our money. They did say that they would allow us to downgrade our club plan and would refund $1150 back to our charge card. We agreed, figuring some money was better than nothing, and signed a new contract.
Well, that was May 21, and they still have not refunded any of our money. After getting home, I discovered that the waiver that we signed was illegal under Mexican law and considered fraud. I sent the company an email and a fax, but still have not received any of our money back. It is obvious they never had any intention of refunding any money, or obeying mexican law
I have contacted our credit card company claiming the entire transaction was fraudlent. I am also filing complaints with "Profeco", and all the Mexican govt. Tourism depts..
We also plan to contact all the licensed travel agents in our state and warn them about the Sunset Group business policies.
I
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