Royal sunset time share scamm sunset group!!! Beware!!! After a tough semester I felt as if I needed a vacation, out of the blue a marketing company called me saying that it was a Rogers promotion (M4Sunset) to Cancun it seemed to be okay at the time so I purchased two vacations with the company. After that I booked my flight and reservations, which totaled well over $2000 for two. So everything was fine so when I arrive in Cancun I am taken to a hotel named the Ocean Spa Hotel.
When I purchased this package I was told this hotel would be a 5 star resort, this hotel was probably a 2.5 at most. Then I had to take part in a 90 minute presentation, which actually took around 4 hours.in this presentation I was shown all the resorts and taken for breakfast. I informed the man I had no intention in buying but he still pushed me into a room at the end and fed me drinks and offers.
The reason I even listened to their offer was for the single fact that it was and investment. I do not plan on traveling to Cancun once every year I was going to rent the studio out to people for the vacation weeks that was given in my package. From what I was told I would be able to rent the condo out for 4 vacation weeks and if I could charge around $250 USD a night. That would total $1750 USD per week totaling $7000 per year.in a matter of 2 years I would have paid off the studio and would already be turning a profit.
So I purchased it, really bad mistake. When I returned to my hotel that night I started reading the contract and instantly felt as if something wasnt right and it bothered me. So I tried to relax for the next couple days. On Jan 13 I had had enough and decided I did not want this contract or timeshare so I went to the initial place of the signing and told them I did not want it. On the original contract it states the contract may be terminated with a letter to the sunset groups domicile or the place of the original signing within 5 business days. So I went there with a hand written letter containing my signature and told them I wanted to terminate my contract. I was then informed I was unable to cancel due to my studio being special inventory. They pulled out a form which I had signed saying that it waives my right to cancel which I later found out was an illegal form under Mexican law.
I asked for a copy of it and they refused a numerous amount of times. So I then returned home to Calgary where I did a internet search of the company and what I found was the The Sunset Group is one of the worst timeshare scam companies in Mexico. Immediately I called Visa and changed my credit card number. I spent most my time figuring out how I can get this contract canceled. I sent out emails stating that I am terminating my contract. To every sunset group member I could find including Mr. Hector Tornell who handles their legal department. I tried calling several times but I just kept getting the run around. Right away I sent a cancellation letter to the Cancun domicile via UPS. I have informed Profeco of this matter in hopes that they can help. I did all of this within the allotted 5 business days, and still I have heard nothing back from this scam company so I believe that they have no intention of cancelling or returning any of my funds. Currently VISA is trying to dispute the matter. I am hoping for the best if anyone has any insight on the matter please help. SUNSET GROUP IS SCAM.
Sunset group is a scam stay away!!!
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