Ultimatefares.com and Cheapflightsales.com are the same company doing terrible online web travel business practices. I have recently booked a trip for my family and received an error message advising me to call in. After being on hold for over one hour, I finally got connected to a person (Indian) who could hardly speak any English nor speak it. After spemding over an hour on the phone with him as he could not understand Emglish,
He told me I did not have a reservation. I then decided not to book another flight with this company due to the type of customer service I was receiving from this Indian Man but the terrible customer service I was receiving. I then called the Airline directly and booked my flight with them. Two days later I received an email stating an Airline Itinary from Ultimatefares.com which the Indian Employee advised me there was no reservation in my name. I then called Ultimatefares again waited over an hour and got to another Indian Man and he did indeed tell me I had a reservation for my family. I was aphauled and he told me I could cancel and receive a credit with the Airlines for up to one year from date of purchase. I did not want a credit as I cant afford a credit with the airlines as I wanted my money back. I then got the corporate number and spoke to a lovely lady
(American) who was the Billing Manager and she felt terrible about what I went through.
She advised me that I was truly rigjht and I should file an Airline Chargeback as I was
Charged for airline tickets when I should not have. This wonderful employee dreaded to tell me such terrible news about the company she worked for. I was also charged for Travel Insurance which I did not select and I was on with Travel Guard for over an hour
Trying to get it refunded. Please stay away from these two terrible Web Based Companies as they will steel your momey
Randi
lake worth, Florida
U.S.A.
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