Below is one of the letters that i sent priceline concerning what happened to me. It explains all of the shifty stuff they did
To whom it may concern,
I purchased and airline ticket through your company thinking it would be a fast, easy, money saving idea. Unfortunately, I was completely mistaken. What I did find out is that Priceline.com practices unfair, devious and unlawful business practices.
I purchased tickets on October 4th from Indianapolis to Myrtle Beach. The request # for the ticket is 279-659-260-71. On October 15th I called Delta, which was the commercial carrier for my flight, to confirm everything. When I called, I had no idea what I was in for. Delta proceeded to tell me that the itinerary in my name had been cancelled. Completely upset, I called Priceline.com to try and figure out what was going on. After waiting on hold for an abhorred amount of time, I finally got through to a customer service representative. From there I was transferred several times.
I finally fell on the ears of Cynthia who is a representative at the travel desk. I explained to Cynthia the problem and I also explained to her that I know under normal circumstances that Priceline will not make changes to reservations, but I asked if it were possible if I could have my departure date changed because of an unexpected work situation which I needed to be back for a day earlier.
Cynthia explained to me that it would be fine and she could do that for me with absolutely no problem. She explained that especially with all of the trouble I had been having that Priceline would do whatever they could to accomodate me.
Cynthia then stated that she needed 30 minutes to speak with Delta and that she would call me back. Well, that never happened. I ended up calling back one hour and a half later, only to find out nothing had been done and I was told that I would have to wait until morning. The customer representative stated that Cynthia would contact me then. I waited until the next morning. When I arose, there was no call from Cynthia or Priceline. I waited through out the day. I received no call.
At 3 pm, I called Priceline to find out what was going on. When I reached the customer representative, I was told that she wasn't sure what was done. She stated that she had to put me on hold and go talk to Cynthia who was on break.
I waited on hold and the Customer rep explained to me that the airline reservation had been reinstated, but there was no note about the departure date being changed. I was then told at that point, there was nothing I could do. I then hung up and called Delta to confirm the itinerary, only to find out they knew nothing about anything being reinstated. The very helpful and nice lady with Delta called the customer care desk for me trying to help me get things squared away.
Unfortunately their hands were tied and they could not really do anything on their end. I then called Priceline.com back and asked to speak to a floor supervisor. The very rude lady refused to transfer me at first.
I then explained to her the situation and she rudely told me that there are no refunds no matter what. Basically, even in the event of Priceline.com's mistakes, there are no refunds, the consumer pays for the company's mistakes. After a much heated debate, she finally transferred me to a supervisor. The supervisor, who I'll admit was a bit more understanding, told me the same thing, No refunds and its basically just "too bad".
I have to say that I have never been treated so rudely or dealt with a company that has such shifty business practices. I also want to inform you that I have already filed a complaint with the Better Business Bureau and they will be contacting your company within 30 days.in addition, I have contacted my lawyer at Ellis Law offices and you will be receiving word from them as well.
I hope that this does not have to be settled in court. I am only asking for your company to be fair and do what is right. I want a refund of 241.95 (the cost of the ticket). I feel that is the ethical decision for your company to make. I beg to each of you to please put yourself in my shoes and remember what it is like when you have bad business practices happen to you.
Sincerely,
Jeremy T. Turner
Jeremy
Terre Haute, Iowa
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