I got a vacation voucher in the mail first week of December. As much as it looked too good to be true, I wanted it to look real. I decided to call the toll-free number on a Saturday evening when I had some free time to get more information.
Upon calling the number I received a man named Sean who wanted to assist me in any way possible. So, after he went on to tell me everything I had already read in the vouchers minus everything I was supposed to pay for on my own, which I wrote down as he was talking.
He told me how much I was going to need to put down today, which he said was 698 dollars. Just to verify I asked him if it needed to be paid today considering that it was the Holidays.instead of giving me an answer he tells me he understands the Holidays are right around the corner and he is going to see what he can do for me.
After putting me on hold he comes back on the line to tell me that he is going to add 1000 dollars of free food, which is 18 free meals, and a "fabulous" trip to Hawaii. I tell him that as great as it all sounds I am not going to be able to be put any money down today. He asked me if I would like to be put on a payment plan for the next 12 months for "only" 99 dollars. I say that it might be possible for me to do that, but I am not sure because I need to check my bank account.
Once again he wants to put me on hold so he can transfer me to the people who do the credit cards and I tell him that is fine, and I was planning on asking these guys if there was any way I could get maybe be put on hold for 30 days. Before he transfers me he asks for all my credit card information. I give it to him thinking that he just wanted it to give to the next people so they had less work. While I am on hold again for a considerable time I hop on the computer and check my bank statement. Sure enough I had already been charged to something I had not agreed with, and it was an extra 100 dollars than I was told.
Since they had charged me it put me into the negative $669.50 in my account. The new guys gets on the phone and tells me he called my bank and that my bank verified I was in good standing and approved me. Since, for one, I had seen the nice little negative money, and for two, I knew that there is no way that they could call my bank on a Saturday at 8:20 PM, I start to ask him questions.
They told me that this wasn't a charge and it was just verification, but I know better than that. I told them even still I am going to get charged for going over and they are responsible for that. They kept asking me if I could do the 99 dollars. I am still tell them no and that they need to refund me my money. They told me they reversed the order but its going to take 48-72 hours, which means that obviously they were planning on charging me the full right then. Immediately after hanging up I look up the name and notice how many complaints have been filed against them. I still need to wait the time before I can say much more about whether or not I am getting my money back.
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