My husband and I visit the Katy area often, as we are in the process of opening a business in Katy, Texas. We have stayed at this hotel several times in the last year with no problems.
During our last stay in July, we checked into the hotel for two nights. When I got to my vehicle the morning of the second day it had been broken into. The passenger side window of my Ford F-150 truck was broken and over $5,000 worth of items were stolen. I ran back inside and asked the desk clerk to call 911. Of course I was crying and she stood there just looking at me. I asked her again to call the police. She said, I will have to get a manager. I yelled at her to just call the police. They finally agreed to call the police.
When the police officer arrived, a report was filled. The manager, Stephanie, proceeded to tell the police officer that this has happened a lot recently. The police officer told her that they need to hire an officer or security guard to protect there patrons vehicles and belongings. A cleaning lady who had worked that evening, who spoke no english, starting talking to Stephanie. Stephanie translated to the officer what she was saying. She told Stephanie, the officer and myself that another guest had come to the front desk very early that morning and said that someone's vehicle was being broken into out in the parking lot. The night manager sent this little lady out the front door to see if she could see anything. The guest who notified the front desk was not questioned and the police were not called.
My complaint is that they did not handle this situation correctly. They should have immediately notified the police! When I found my vehicle broken into and the police arrived at the scene it had just started raining, so no finger prints could be taken. The police officer even said to me that they should have been contacted immediately when the report was made by the other guest. I have contacted the hotel via email with a list of items that were stolen from my vehicle. They said that they are not responsible for items that are left in a vehicle. My auto insurance does not cover for these items either. All of my business records were stolen. It ahs taken me over a month to replace some of the items that were stolen. Many things that were stolen can never be replaced. I am upset because the hotel did nothing!
I would like to see the hotel install a security system. I would also like to be reimbursed for the items that were stolen from my vehicle. If no reports had been made then they should not be liable, but because the had time to stop the violation from occurring or contact the police, they should be liable for the items taken and damage to my vehicle.
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