I write on behalf of my parents who are distracted and somewhat overwhelmed by my father's Parkinson's disease. United Vacation Network sent my parents a post card (apparently it is their marketing company which they now claim they have absolutely NO association with) for a free "First Class" cruise. My parents have now learned that "all cabins on these cruises are considered first class, " and if they want an outside cabin or any other "special" accomodation, they would have to pay for an upgrade. I could continue... But you get the idea! The many ways in which they were misled is staggering, luckily they have everything carefully documented.
When my parents realized that they had been taken advantage of, they asked for their money back and were immediately and rudely refused. It is interesting that the "customer service representative" is also corporate counsel (I believe her name is Christy)!! Basically, the "responsiveness" that the company claims is, "you signed it, it's a contract, and anyone who promised you anything has nothing to do with us."
Unfortunately, this company preys on older people like my parents who can be intimidated and simply exhausted by their tactics.in an effort to resolve the situation (and since my mother got nowhere with "customer service"), I e-mailed the Officer/Director of the company as listed with the Florida Division of Corporations, Donna Loher. Not surprisingly, we have waited over a month and have had NO response.
My parents will probably have to file in small claims court, please keep me posted on other's outcomes.
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