My Husband has always been extremely close with his Godmother, especially since his own mother passed away over 15 years ago. When his Godmother informed us that she could not find a ride to our wedding I arranged for Crystal Limousines to pick her up.
1st - they had the WRONG DATE for pick up. They were waiting for her outside of her apartment 3 Saturdays prior to the wedding. I had SEVERAL phone & e-mail conversations to confirm the correct date after that incident. I spoke with Sarah on the phone on several occasions & have e-mails to confirm as well the changed date.
On 4/9/07 I e-mailed the Credit Card Authorization form which included 2 contact numbers for me (total of 3 different contact numbers were given to them). These numbers were written on the form itself as well in the e-mail.
More calls were made to confirm they had EVERYTHING they needed from me. Even a few days prior to the wedding - with my now husband right there listening to our conversation.
On 4/21/07 - the day of our wedding I received a call from my fianc's Godmother informing me she had not been picked up yet. She placed several calls to the company & they were completely aloof & unsympathetic to her situation. When I finally called they informed me that the reservation had been CANCELLED! The gentleman I spoke with on the phone could not be more aloof. My Husbands Godmother missed our ceremony - which she was a part of. We luckily got her there in time for the reception.
Crystal Limo's e-mailed me at my work e-mail address the week I was off of work to plan my wedding to inform me they never got my Credit Card Authorization form. Which is a HUGE mistake on there part. I have it in my e-mail sent folder & I also faxed it. I also called to confirm it was received & spoke with Sarah on several occasions. They had several ways to contact me & NEVER should have cancelled that reservation ESPECIALLY without getting a hold of me.
Layla
Costa Mesa, California
U.S.A.
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