Complaint / Review
DELTA Air Lines
DELTA's ripoff Skymiles policy

I spoke to Robert, Manager of Customer Service for Delta Skymiles on March 24. Delta's frequent flier program will hold your miles for only three years (even while competitors like United offer lifetime miles), with no automated email warning of near-expired miles.
I lost all 25,000 miles and Robert would not reinstate or make any compensation offer (not even a nominal flight voucher).

With unempowered customer service managers like Roger (who cares more about policies than a modicum of customer service) and a blithe attitude toward frequent-flier customers, no wonder DELTA is going bankrupt.