I used Skymiles for a recent trip to Europe. Two Business class tickets at 250,000 miles each. This is the maximum allocation of miles you can pay for an award ticket. Halfway through my trip a family member died and I was forced to change my return flight home. What I learned afterwards is that Delta's change process is to cancel the entire flight and then rebook you. When they did so they rebooked me in Coach class, a lower class. When I returned home I realized that they hadn't adjusted my Skymiles account to reflect the downgrade in cabin class. The difference between Business class and Coach class was 250,000 vs. 100,000 miles. Significant difference in number of miles! I contacted customer service and they told me that once you book with your miles you will not be reimbursed/adjusted if you end up in a different class. I'm still in shock. Medallion Members Beware!
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