We recently had the displeasure of being ripped off and lied to by the Ramada Plaza Resort Vacations.
We purchased a package approxiamately 2 years ago. It was approximately 1400 hundred dollars. It was to include 3 days in Ft. Lauderdale, 3 day Cruise, and 2 days in Orlando Florida with tickets to Universal Studios and a rental car.
We received our package and set out on April 9 for Ft. Lauderdale. We arrived reported to the welcome center only to learn that in order to receive the voucher for the cruise we had to attend a time share presentation in Palm Beach. We went to this supposed 90 minute presentation, which lasted 3 hours plus an hour drive time each way. So, one of our vacations days was spent at this tour. They offered us a time share for 24,000 dollars, then it became 16,000 dollars, then we could buy a foreclosure for 4,000, again with a fabulous interest rate of only 17 percent!
We went on the cruise, which wasn't too bad. Although, prior to the cruise they wanted to up grade us for just 149.00 to an outside room. We declined and when we arrived we had an outside room anyway. It didn't cost us a dime.
We went on to Orlando, when we arrived we reported to the welcome center where we were asked if we had purchased a time share in Ft. Lauderdale. When we responded no, we were told in order to receive the Universal Tickets promised we would have to attend another time share. I presented my paperwork and attempted to show them that it did not indicated that I had to attend another timeshare. The women said in your package you will see that you do. I went to my room, got the package she was taking about and it said that during your vacation you had to attend a tour. When she realized that what she was saying was inaccurate she became angry and said do you want the tickets or what. I said yes but I will not go on another time share. She said then you don't get the tickets.
I went back to my room, contacted Ramada, they said that they did not have anything to do with it call ramada resorts. I spoke to a women who said that said I should put the complaint in writing to Ramada Resorts. I explained that it would not resolve the issue of the tickets. I asked to be put on with the supervisor. A man named James answered saying you have to go on the tour to get the tickets! He did not ask what the issue was or anything. I asked if he was the supervisor, he said I am the Director. I then said that I was promised tickets and I am not receiving them. I said that was part of the vacation package. I said play the tape recording back that you have on all your conversations and you will see what I am saying is true. He said that he was VERY familiar with the tape and did not have to listen to it. How could he be familiar if he did not even ask my name? I told him that I thought he was a piss poor supervisor to condone misrepresentation and mistreatment. He said that he could not listen to my horrible language and hung up.
My husband went to talk to the women at the welcome center. He tried to show her the injustice to this whole process. She told him if he didn't like it to file a class action suit.
While we were there numerous people were complaining that they had been lied to, mistreated, wasted their money spending all their vacations doing tours.
Yet the best was when a person who had bought a time share in Ft. Lauderdale was given his tickets for universal studios and didn't have to attend a tour. It didn't say that IF you purchase a time share in Ft. Lauderdale you don't have to attend the tour to receive tickets. They have a very selective method of interpreting their rules.
I am sorry, but in my opinion, they should NOT be allowed to rip people off and take advantage of them as they did so many of us on this trip.
Please help us get rid of such scams.
Marilyn
Las Vegas, Nevada
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