This past summer I went to Cancun and was given a tour of Sunset Lagoon. To make a long story short, I was pressured into purchasing a timeshare with a lot of verbal promises that were not incorporated into the written contract.
I was shown a property that I was promised WOULD be rented out at $1700 per week and it would be paying for itself within 5 years. The salesman said it was a "win win", 'no lose investment', etc. When I said it was out of the question, they showed me a property of lesser value with the same promises of rental income to offset the purchase price.
They kept persisting with their sales ploy, giving me free drinks and offering me better deals, in spite of the fact that I insisted that I was not interested or financially able to purchase a membership. They pressured me relentlessly assuring me that this was a profitable investment.
After being placed under duress, (3 hours and 5 drinks later) I finally agreed to sign a contract, however, they insisted that I must waive my right to rescind, which in of itself is illegal in any contract. None of the extra perks were delivered. (Free trips, weeks, etc.)
Upon returning home and doing internet research, I have found out that these timeshares are not able to be sold at any price nor rented - both of which were promised to me at the time of purchase. I quickly called to cancel my contract well within the 14 day grace period.
After the runaround of constant disconnections and being placed on hold, I personally spoke to Alberto Benray who said he would call me back, but never did. When I called back they claimed that they were not technically open due to hurricane Emily.
I finally spoke to someone named Alicia and was told that I couldn't cancel my contract for any reason. They promised me that they would make arrangments to downsize my timeshare or be flexible in order to accommodate my financial situation. They promised to send me additional information to review and they never sent it.
They have placed me in collections (through their own company of course) and told me that not only are they refusing to refund my $6,078.53 deposit but they want $16,000 more, totaling more than $22,000, or they will sue me.
The original contract was only for $16,000, so now they are trying to scam me out of an additional $6,078. This company needs to be stopped in their tracks so that other people aren't scammed in the same manner out of money for which they work very hard.in the meantime, they have $6,000 of my money and I have absolutely NOTHING except headaches and threats. I am working to resolve this... Get my contract cancelled and my $6,000 returned.
Watch out for this company they are theives!!!
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