I tryed to take my vacation and thought some thing was wrong so I email both companys and found out a lot of crazy stuff so I confronted them and was promised this wood not happen and boy did it so here are Mr. Shifflett,
It is clearly stated on the RRF form in the terms and conditions how the offer works. I am not going to keep answering these emails as they are very unproductive. New dates need to be submitted as previously advised. Your request for a refund has been denied.
Thank you,
Patricia
Original Message
From: patrick shifflett
To: Bearcountry Vacations Incorporated
Sent: Tuesday, December 21 3:53 PM
Subject: Re: Customer ID # 12645
I followed you rule the first time and this is what happend i want my money back
Bearcountry Vacations Incorporated wrote: Hello Mr. Shifflett,
This matter ahs already been discussed with Mr. Merrill. Until you have fulfilled the terms we are not able to refund. We try to work with you as best we can, but, if your not willing to work with us on a signed CONTRACT then I am sorry but there is not much we can do. If your not happy neither are we because we make the money off booking your trip. But you must follow the terms before any refund will be issued. And that means 3 more dates that are midweek (Tuesday, Wednesday, Thursday) at the very least 10 days apart and in sequential order.
If you do not wish to submit new dates at this time that is your option, this offer is valid for 5 years from the date of issue. If you choose to not go any further with our offer, then I am sorry but no refund will be issued. You decide how you wish to proceed, but, filling my inbox with the ridiculous emails I have received will not get you anywhere. Follow the terms to be happy with our offer.
Thank you,
Patricia
Original Message
From: patrick shifflett
To: Bearcountry Vacations Incorporated
Sent: Tuesday, December 21 3:35 PM
Subject: Re: Customer ID # 12645
I'm not happy so I want all of my money back
Bearcountry Vacations Incorporated wrote: Dear Patrick & Shandi Shifflett,
Although we do our best to accommodate each and every request, sometimes it is not possible for reasons beyond our control. Availability is the main reason why we cannot fulfill each and every request we receive for the
first set of dates. We are selling these packages at such discounted rates that availability is limited and obviously endless. We have no blackout dates on our offers. Traveling during peak travel times such as Spring Break and Christmas, fill up fast with these offers. I have checked your desired dates with out suppliers and I am having no luck. Your form us valid for 5 years and does not expire until 08/11/09. You do not have to wait 5 years to take your vacation, you can submit new dates at anytime allowing at least 60 days notice for booking. Our offers are valid for 5 years so if you decide to use this offer for your next vacation, you can do so.
You can also change your form to a different destination as well. We offer many awesome vacation offers which can be seen at our website at http://www.bearcountryvacations.com.
We work with all customers to book their Bearcountry Vacation for them!
We understand that this is frustrating and can be upsetting. Please understand that we have no control over this action. We are not happy about it either as we do not make any money if we do not book your vacation. We book hundreds upon hundreds of vacations a month
on these forms. We do require you to submit 3 new sets
of dates unless otherwise noted at the bottom of this email.
If after those dates are checked, we find that we cannot fulfill your request, we will issue you a full refund of your deposit paid to Bearcountry Vacations Incorporated. We are a legitimate company who are members of OSSN, CLIA< TRUE maintained by IATAN and Square Trade Travel Verified.
If you have dates in mind, please send them by email to
[email protected] and we will update your file. If you wish to change destinations, you can send us that information to the same email a address. If you do not have dates in mind at this time, that is okay as well. Just drop us a ne mail when you do and we will update your file.
It is very important that you include your customer ID# in any and all correspondence with our agency. We have over 20,000 file sin our office and it is not possible to search by name.
Your customer ID # 12645 and is located in the subject
line of this email. It is VERY important that should you change your email address or any of your contact information that you send us an email to [email protected].
Your file in with the office of Bearcountry Vacations Incorporated at the email address above. Please direct any inquiries to [email protected]. The agent that sold you the form is in the sales department, but, only handle sales and then the file is transferred to our department for booking. Any
inquiries to the agent are only forwarded to our department anyway, which can cause delays in a response to you. We try to respond to your inquiries within 7 to 10 business days.
Yours Truly,
Patricia Anderson
Owner
Bearcountry Vacations Incorporated
Some of the emails i recived
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