I payed for a vacation package in 2000 from RAMADA PLAZA RESORTS
that I had every intention of taking in april. However in May I had major back surgery I had a spinal fusion of
L-4 and L-5, and now have two rods and two pins holding my lower back together.
I called ramada plaza resorts and talked to the customer service supervisor Capryce Thompson. I told her everything that happened to me and that because of my severe pain and discomfort it was impossible for me to go on this vacation. She imformed me to mail in a letter from my Doctor stating that I had surgery and she would call me back.
I got the letter from my Doctor stating everything she asked for and sent it in. About 2 weeks later I called for capryce and she would not talk to me she sent a message through the girl that answered the phone that she was busy and would call me back. The same thing happened the next 5 times I called so before hanging up I told the girl on the phone I'm going to call everyday for the rest of my life so you better tell capryce to call me!
The next day I called back and said I was not hanging up until I talked to capryce she finally came to the phone and told me she would call back in an hour. She called back and told me that the director of customer service Robin Water's decided that this was not a special circumstance and I would not get a refund!!!
I told her she would here from me again as I am not going to be able to travel and with all these medical bill's from my surgery I could really use that money at these tuff times for my family!
I can guarantee they will here from me, my Senator, and probally my lawyer. And thank you for this web page I will make sure they get more bad press than they could ever magine!
PS. IF you haven't taken the trip than they are out zero dollar's. ALL REAL COMPANY'S have special circumstances. Beside's it's your God given right to change your mind! And beside's it's my money not RAMADA"S the ripoff corp.
Robert
Mobile, Alabama
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