Found a cheaper flight, invoked the guarantee. Was sent an email telling me to call customer service. Agent had no idea of my issue, was on the phone for 20 minutes, said he give me to supervisor, then hung up. Called again, new agent had no record of my previous call. 15 minutes later she sent me to supervisor. 10 minutes with supervisor (what are they doing in this time?) and he told me it was not the EXACT same flight so wasn't guaranteed. Why could they not tell me this in the very beginning and save my cell phone minutes? Why not present this info in readily available location on the site so I wouldn't have wasted my time in the first place??
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