My daughter just rode the greyhound from Calgary to Vancouver. They had a stop in Kamloops where she was to change buses, she had fallen asleep with her ear buds in. She woke up in an abandoned bus, no passengers, no driver, just alone in a locked bus in the bus parking lot. There was no one around so she called GreyHound customer service, the idiot on the phone kept telling her she was in Kamloops & was no help. After screaming & banging on the windows she finally got the attention of someone who was able to get her out. She just made her connection, no apology, nothing.
We called greyhound today but were told they would only talk to the ticket holder, when my daughter talked to them she was told it was her fault for falling asleep on the bus. That the bus drivers & greyhound are not responsible for passengers getting off the bus. When she explained how panicked she had become finding herself alone and locked in, she was then berated for not telling Greyhound she has a disability.
What?!?!
Greyhound, we know we aren't getting luxury service when we choose you, but seriously?
Isn't it standard for a driver to check the bus before leaving & locking? What if someone was having a medical emergency? What if it had been freezing out & overnight? What if she had been locked in with a pycho killer?
And this business of making it the customers fault??? Where do your employees get customer service or sensitivity training?
Oh and why is it so hard to contact you people?
0 comments