Yesterday, May 1, I was making hotel arrangements for one of our employees for the Chicago Windpower Expo 2013. Unfortunately, I called three hotels and they didn’t have any rooms available. I access the Sheraton Chicago Hotel website and right under the picture they have phone number 1-888-614-1750 for reservations. I called that number but a rep from Travelocity answered (the phone number is NOT for the Sheraton reservations but for Travelocity). He told me that they still have few rooms available and gave me the rate of $1,011.91 for May 5,6, 7. I asked him what was the cancellation policy and he said that as long as I call two days prior to the arriving date, there were no penalties. I am calling today to cancel this reservation and the female rep told me that they can’t cancel the reservation due to their cancellation policy which is three days prior to arriving. This is the first time I used Travelocity and I am not having a good experience. I will give Travelocity the opportunity to call me back and turn this into a positive experience. It is not my fault that you have a rep that will lie to customers just to make commission. The reservation number is 431217184658, you have my name and phone number in records from yesterday.
0 comments