Complaint / review text:
This company is a BIG FRAUD! Anyone with Wells Fargo should look into their account to make sure that they are not being scammed. I've banked with Wells Fargo for over 9 years. This Travelers Advantage/Trilegiant has been deducting money from my account for almost 4 years. I signed up with Wells Fargo's Identity Theft Protection program and Travelers Advantage back in 2008.in 2009, called to cancel the membership with the Travelers Advantage. They stopped taking money from my account for a few months and then they started taking money from my account again and I never even noticed. I thought the money being deducted was for the identity protection so I didn't even question it.in November 2012, I got a call from the Wells Fargo Fraud Dept to check my account so I looked into my account and saw 2 transactions and questioned Wells Fargo with it. They then told me that Travelers Advantage has been deducting money from my account monthly. When I looked into my account, they've been deducting money from my account monthly for the last few years. When I filed a claim with Wells Fargo about this company, I was told that I have to cancel the membership with travel company first so I did that and called them to file a claim again. Then Wells Fargo and the traveling company told me that there's nothing they can do for me. They said that they can't return my money for me because I just cancelled the membership and that I had authorized it years ago. WTF! I spend 60 minutes arguing with them on the phone and apparently I just can't get my money back regardless of what I say to them. I called and spoke to Wells Fargo's Resolution Specialist and was told they'll only give me one months payment back and that they are very sorry. Yea right they are sorry for selling their customers money. I'm so angry with Wells Fargo for allowing this to happen to their customers and they won't even do anything to protect their customer’s money either. I have 3 accounts with them and will be taking it elsewhere. I may be out hundreds of dollars ($15.99 a month for 4 years) but they've lost a very good customer and her accounts! I will also make sure all my family and friends don't bank with them either! Beware!!