I worked for Ramada Plaza Resorts for a gruesome few days. I'm sorry to say. I was sent home with an ump-teen page script describing a "dream vaction." Now everything sounded good, (as it does to a consumer) I didn't have time to research though, I needed money-and fast.
Work there was like a second grade classroom. People running around, people screaming, music more important than your phone calls etc... I actually managed to do well-I apologize for this now mind you. I woke up one morning and decided I didn't want to go in because something wasn't right. I knew it sounded too good to be true, but at the time I was just doing my job. I was quite upset at the so called "promotion managers" because they are put on the phone to help close the sale. Well if you think about saying no, the phone is hung up on you and now you are the stupid one for not taking it. I have always worked in customer service and found their practices just down right dirty.
If you read further reports there is a rebuttle from an employee "Bob." Bob states that all of us are adult credit card holders and are capable of making our own decisions. Well thank you Bob, but it was nice for you to present it in such a way that we are pieces of crap, and for us to finish the fight we started. Really-if you can find his response read it, it's a hoot.
I'm now reading all this information about this company and am ashamed to say that I was on the horrible sales staff, and I did personally make sales. It's funny because I was actually scammed by them when I was in college. I was just too busy to ever follow up on the measley $50 I put down. Now that I read these comments I figure it probably wasn't worth fighting that hard. But for you people who are putting down hundreds of dollars-don't give up. Get as many names and numbers as you can. The funny thing is that they won't get you your refund because it will make them look bad (they already look bad... See pages 1-15 of their report), they'll give it to you because they just consider you a pain in their ass.
My advice: go with the people on your side-the bank. Another thing is that in the eyes of the law they aren't doing anything wrong. This Jim character is a dirty, lying, cheating man-but he's smart. He's smart in the sense that he has covered his ass all around the board. I mean, a hotel room was given (regardless of what a crap hole it was), and things that weren't given are stated in the fine print - AKA the fast speaking "shipping and verifications department." But they have you on tape authorizing the credit payment. They use this to cover their ass later.
So what can we do? Get it on the news-probably been done. Go to the head - you can't talk to him... He's on a private cruise on a nice ship, not the Imperial Majesty. We can only really get the word out and save more people from wasting their money.
I'm sorry to anyone that I sold, and anyone that gets sold.
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