I won't go into lengthy detail about our miserable experience with Ramada Plaza Resorts except to reinforce that this is the biggest mistake you can make if you choose to use them for your vacation plans. The hotel rooms all have foul smells, the service is poor, and the cruises are cancelled with little or no notice or explanation.
In our case, our cruise was cancelled due to mechanical failure but there was no general announcement made. We all sat in the waiting room for several hours before we found out by word of mouth. We rescheduled our cruise for two days later only to find out the next day that cruise was also cancelled. The call came from the Welcome Center and had no explanation as to the cause (turns out they needed more than 2 days to fix the ship).
I think Ramada is only interested in taking your money and is banking on the fact that most people don't do their research before their trip and probably don't do anything about it afterward when they come home dissatisfied. I assure you that after only a couple of hours of research I found stacks of info and testimonies about other people who have had the same problems as we did. Probably the best thing to do is this: Address your letter to Dan Lambert and fax it to him at (954) 567-9339. Write a letter (addressed to same) in reasonable detail (out letter was 3 pages) explaining what happened start to finish.
Tell them how much of a financial loss you suffered, then threaten to contact various agencies like the Better Business Burueau of SE Florida, the Florida Attorney General's office, the Mayors' offices of the cities in which you were, etc. We got our money back within ten days of our request; probably the only thing Ramada did right.
Only by writing and faxing letters of complaint directly to Dan Lambert, VP of Ramada, did we get any results. We only asked for the cruise portion of our money back but instead got half our money back. What set us off was the letter they sent us was written in a way that had no trace of an apology or sympathy.in fact, they wrote that no vacation organization or cruise line should ever be held responsible for mechanical failures. If not them, then who is to blame?
Anyone who thinks this is a good deal needs to see "Complaints against Ramada Resorts" on the search line. If you're not convinced by the overwhelming evidence NOT to take this vacation then you are doing yourself a disservice. Good luck and good hunting!
John
Carpentersville, Illinois
U.S.A.
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