Usacomplaints.com » Telecommunications » Complaint / Review: Boingo Wireless - Beware. #747116

Complaint / Review
Boingo Wireless
Beware

Do not get it done. Looks harmless enough. $7.95 to make use of your iphone within an airport you're caught in due to some 'climate.' Signup is simple, heck there is actually a for that.

Directions are dead-simple and... I can not get online. Subjects. Imagine I will use my notebook, whatevis.

The following month, not just did i get CHARGED for not having the ability to make use of the cellular Wireless, however the same cost turned up 3 more occasions to get a whole of 4 similar costs.

Obviously used to donot uncover this until a few months had approved. Yes I obtained hectic and was not examining my assertion. POOR move.

Named them up: WTF is that this?

"you will need a 2nd-tier service individual." 20 minutes later i get him

"you'll want attempted to sign up 4 occasions"

Um... Arrived at think about it, yes I'd difficulty obtaining the program to verify my signup. To ensure that means these were signing me-up every time, though it was not arriving through on my telephone like a finished deal. And I had been designed to realize that, how? And when YOU CAN OBSERVE THAT why might your billing department. Maintain billing me for that aborted efforts. Argh.

He CONTENDED WITH ME despite the fact that he may also observe that not just one of the balances have been utilized. I ultimately offered in and resolved to be billed a few months for a merchant account I really couldnot use within trade for Boingo refunding me for overcharging me 3 more times monthly.

Grrrr. Ok, nicely that is what customer support is becoming today.

The following month: SAME 4 COSTS ON MY STATEMENT.

Five minutes for first agent. We both delay about the point talking concerning the vacations for another 10 while she waits for 2nd-tier broker. Good person

Lastly get somebody who understands what she is performing about the different end-of the telephone, furthermore an extremely good person. Protects rescheduling the 3 additional costs for 3 mos and all of the costs that happened after i ended my bill. Offered me a freaking confirmation number.

Nevertheless do not trust them, gonna call my lender and find out easily can blacklist Boingo from getting me in perpetuity.

Save the problem!


Offender: Boingo Wireless

Country: USA

Category: Telecommunications

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