Usacomplaints.com » Telecommunications » Complaint / Review: Verizon Wireless - Breach of Confidentiality. #713316

Complaint / Review
Verizon Wireless
Breach of Confidentiality

I donate to a household program with Verizon. I've my kids (university student & current university students) about the strategy. Earlier this spring a person published on the social-network my kids private information: telephone numbers (house & cell-both unpublished, equally through Verizon) and her target. He also published information concerning her calling strategy, essentially, OUR info. Following this was completed, she obtained approximately 200 texts in the same person. She didn't understand who this individual was nevertheless we later found he was a buddy of the guy which used to work-in exactly the same workplace she did which was dismissed for conduct unrelated to her. He evidently sensed that she must "be his buddy" although she was not thinking about creating a camaraderie with him and obtained her contact info in the "texter". I had been annoyed and instantly named Verizon simply to find the "texter" was a worker of Verizon Wireless! I had been informed they got this issue significantly and might do anything possible to treat it. They agreed to alter her range at no cost. Huge deal. I had been advised an "undercover" group member could be calling me back. That never occurred. I called again. Noticed the same track & party. No-return phone. Named again and asked regarding the standing of the worker (likewise discovered that years back the previous co worker had been utilized by Verizon Wireless). I had been informed the effects of his motion was a private problem. Is not that comforting? Their workeris conduct is recognized as "private" but my own info is not? I recommended them that I had been really upset over this case. She's just one small lady that lives alone and her profession is so that it isn't appealing/secure to possess her private information published. This case sacrificed her feeling of protection and charge a good deal. I had been advised that Verizon did alter her range AT NO COST. I did so ultimately get correspondance from Verizon... My payment. For nearly 200 per month (a-6 year client) I anticipate more and that I feel I ought to have acquired it. Just a little of guidance: Verizon obviously uses some really unpredictable people and clearly more individuals than I actually believed have use of account info. To top it down, Verizon evidently doesn't have plan in position to safeguard or pay their clients for that poor reasoning, legal conduct, and bad integrity of several of those within their use.


Offender: Verizon Wireless

Country: USA   State: New York

Category: Telecommunications

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