Americatel Corp, which is a company that provides long distance calls, has the policy of charging its customer for calls that were disrupted, did not go through or failed due to technical problems. This is a fraudulent policy that should be investigated for the protection of the NJ residents and senior citizens like me that are at the mercy of this unscrupulous company. When calling Cuba, which is a problem country, calls fail to go through most of the time; nevertheless, Americatel Corp charges for these calls. When one complains to their Customer Service, they reply that calls made to Cuba, whether successful of not, must be paid. I believe that calls that fail because of satellite, cable, ortechnical problems is the responsibility of the provider and not the responsibility of the user. I believe that forcing the user to pay for these calls is fraud.
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