Although I am in Charlotte, North Carolina, this is not isolated to this city or state.
I had contacted Cricket via their 800-CRICKET number and after finally getting a human being, I proceeded to supply a new card number for bill payment since my old card expired. Unfortunately, I was dealing with someone outside of the United States. This is a horrible way to do business and a tragic way to treat customers. The individual apparently failed to do everything necessary and the result was my son's phone account was suspended for non-payment.
I tried calling the 800-CRICKET number but the only option I was given was to make a payment including a $10 restoration charge. I could NOT get to a live person. I tried calling the store but all I got was a voice mail machine. THIS IS THE WORST CUSTOMER SERVICE I HAVE EXPERIENCED FROM ANY CELL PROVIDER AND MOST OF THE REST OF THE BUSINESS WORLD.
I finally got the number for the corporate office in San Diego, California: (858) 882-6000. I was connected with someone in the "Escelation Department" and the fellow took care of things right away. But what a load of garbage to have to go that far to resolve a problem. And remember that most of us work for a living and our employers are NOT paying us to solve problems like this during work, whereas Cricket IS paying the inept employees that are responsible for things like this.
There is no real and immediate way to resolve issues like this and make the company do what is proper, so the best thing I (and hopefully YOU) can do is take my business elsewhere, AND write letters (REAL letters on paper that will lay on someone's desk) to the company itself, FCC, Consumer Affairs, etc. And help either force the company to do better or put them out of business due to lack of revenue.
Everyone thinks the technical revolution, especially the internet, is such a darn good thing for America. Really?"Don't bother me with your voice - just send an email and IF I'm interested, I might take a look at it." This kind of attitude is not what our parents taught us. They were RIGHT, and this world is going down the toilet faster than we realize. Be an exemplary employee or business and treat people with courtesy, dignity, respect, and HONOR YOUR COMMITMENTS.
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