I have never been treated so badly over trying to get money applied to the proper account in my LIFE!
My husband and I became boost customers Sept 6th. Within 3 weeks time, my husbands phone ended up washed. My husband went and purchased a second phone along with another 50.00 card.
My husband began the activation of the new phone and a rep came on and assisted him. My husband asked to have his number transferd at time he was told not to turn the phone on until the process was finished because of the number transfer. So what happened was that the phone new phone number was activated, and then deactivated. The number was transferd, but my husband was told that he should have never activated the new phone with the card seeing how he wanted his old number. The Rep said he would take care of it. WRONG!!!
A few days later, we got a notice it was time to add funds. The phone was activated with a 50.00 unlimited plan, yet they couldnt' find the money so my husband paid additional 39.. I was told after several calls to just fax in a copy of the check and the reciept that it was in fact purchased and they would correct the problem. So I did. 3 weeks later it is due again which is today. I did e-mail them last week and my husband did get a call back to call in with more info.
I called in tonight and got to the point of asking to have it escalated to management. I explained it to the manager at approx 10:15 tonight. He explained to me that he doesn't see the fax and doesn't deal with that anyway. He asked me what number i faxed it too and I told him I would have to look it up but to be sure that I did fax my copies to the right dept, I asked that he Please give me the proper number to fax it to, since it has been 3 weeks and nothing done. He refused. He told me to find it out and then call him back. I told him tha I wanted him to give it to me to be sure and he refused again. How can you deal with people that will not give you the proper place to fax yoru reciepts. How can you prove your case when they all just send you to one rep after the other that will not help you get any where. Even when I did fax my copies, I was instructed to put the name and phone number. I asked who do I send it to, and I was told all I need is the name and number of my husband. I called right back to see if they got it and got a run around and the rep I talked to that day refused to put me back to that Dept. Asuuring me that dept would get it and make adjustments that Never came.
So bottom line, within 2 months time our boost unlimited cost 150.00 I refuse to give them any more money when they will not work with customers. I have done phone billing issues for a company my self and it shouldn't be this way.in fact if their own calls are recorded, they could hear thier own reps giving thier customers a run around. I found out the hard way that even their managers are just as bad. I wouldn't think of treating customers that way.
What makes it harder, you deal with people that don't speak very good english. I am not so sure they understood me, and I surely couldn't understand them very well at all!
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