Yesterday, I received a call from Cross Country Bank. At first I thought it was a wrong number because the individual acted very peculiar; he wasn't sure who he was calling and when I asked him who he was, he mumbled something like, "Hector." Since I don't know any Hector, I told him he had the wrong number.
A minute later the phone rang again, this time my husband answered, and it was the same person. My husband demanded to know why this guy was calling but he just kept asking for me, when my husband asked where he was calling from, the guy said, "Florida." I told my husband that I don't know anyone in Florida, but the guy insisted on talking to me.
I refused to take the call, thinking that it was a crank caller. My husband hung up. Again the phone rang, this time the person finally said that he was calling from Cross Country and wanted to know why I hadn't sent them a payment. I told my husband that I had indeed sent them a payment and that I was always on time with my payments. The man wanted to know the check number and the amount and date I sent the check. I grabbed the phone and told him that he needed to check his records again because I had sent the payment.
Well, he told me that he didn't believe me and that I had better send in a payment because I was late on my account.By now I had had it with him, I asked him for his name, this time he said his name was Calvin. I asked for a last name. After going back and forth for a while, he finally said it was Jamison. I told him that I was going to report him for harrassment, and he simply said, "Go ahead, be my guest." I told him that what he was doing was harrassment, and he just laughed. I finally hung up the phone.
I then picked up the receiver to call the operator to complain about a harrassing caller, and the guy was still on the line! He refused to hang up! I hung up again, and when I checked the receiver, he was still on the line, calling my name. I couldn't believe it! He was tying up my phone line. I couldn't make any calls! I finally just let the receiver sit. I could hear his voice saying he was still there.
After about 10 min. I hung up the phone, checked the receiver, and thank God, he was gone. I then called Customer Service to report that individual, but was told that no report could be taken. Why? Because he probably gave me a fake name! I asked if that was customary, for the reps to give out fake names. The rep said, "yes, sometimes." I asked to talk to her supervisor. Well, her supervisor was not there. I asked to speak to someone in a higher authority. She was it! I asked for her supervisor's name. It was Mario, she said. Last name? Nope, no last name could be given. I asked for Mario's supervisor's name. John. John who? No last name could be given to me. Why? For security reasons.
I asked for a corporate phone number. No, no corporate number could be given, but she could give me the corporate address. I told this rep that my account was not overdue and that I did not want anyone calling me and harrassing me. She said that my payment had not shown up on their system, therefore, it was overdue. I couldn't believe it! I told her to send me something in writing telling me that my acct was past due. Nope. Just wait for another statement, she said. I asked why Calvin (?) wanted to know my check number and amount. For our records, she said. "But your records aren't giving you the right information anyway!" I said. "So what's the point?" No explanation was given.
I later called 411 in Florida and asked for a phone number for Cross Country Bank. Guess what number I was given? The Customer Service number! Unbelievable! These people get a bunch of kids to serve as Customer Reps, they're not trained properly, speak to us in whatever manner they please, and we as customers have no recourse.
I was going to call the BBB but after reading some reports on those people... Forget it! But beware! These people don't care about their customers or that their information on their customers is erroneous. At this point I am anxious to find out if I will be charged a late fee. I have cancelled my credit card. But they probably don't have that on their system either...
Esther
Los Angeles, California
0 comments